Privacy Policy
This Privacy Policy explains how Crimson Business Consulting, LLC ("CBC," "we," or "us") collects, uses, and protects information from visitors to crimsonbc.com, people who submit our contact form or intake form, subscribers to the Crabcakes & Commerce newsletter, and clients of our consulting services. CBC is based in Baltimore, Maryland.
1. Information we collect
Information you give us directly
- Contact form & intake form: name, email address, phone number, organization, service area of interest, how you heard about CBC, and the content of your message.
- Newsletter signup (Crabcakes & Commerce): email address.
- Consultation booking: the information you provide to Google Calendar Appointment Scheduling when booking a discovery call (typically name, email, and any notes).
- Active engagements: any business, financial, or operational information you choose to share with us in the course of a consulting engagement, governed by the engagement letter we sign with you.
Information collected automatically
- Web analytics: standard server logs and Google Ads / Google Tag Manager tracking — IP address, browser type, pages visited, referral source, and similar.
- Cookies: we use essential cookies to operate the site and (where applicable) Google's advertising and analytics cookies to measure traffic and ad performance.
2. How we use information
- To respond to your inquiry, schedule a consultation, and deliver the consulting services you've engaged us for.
- To send the Crabcakes & Commerce newsletter to subscribers (you can unsubscribe in any newsletter or by emailing info@crimsonbc.com).
- To improve the website and understand which content and channels are most useful to Maryland small businesses.
- To meet legal, tax, and accounting obligations applicable to a Maryland-registered LLC.
3. Sharing
We do not sell, rent, or trade personal information. We share information only with service providers we use to operate the business — for example: Netlify (website hosting), Google Workspace (email and calendar), our newsletter service, our accounting software — and only the information they need to do their job. Each of those vendors is bound by their own privacy and security commitments.
We may disclose information if required by law (subpoena, court order, etc.) or to protect the safety, rights, or property of CBC, our clients, or the public.
4. Confidentiality of engagement information
Information you share during an active or prospective consulting engagement is treated as confidential under the terms of the engagement letter. Sharing information with CBC for business consulting does not create an attorney-client relationship and is not protected by attorney-client privilege. Attorney-client privilege applies only where your signed engagement letter expressly designates the work as legal services — in which case that work is performed by CBC's Maryland-barred principal and an attorney-client relationship is formed for the scope defined in that letter. For privileged legal matters outside that scope, we can refer you to qualified Maryland counsel.
5. Data retention
We retain contact-form submissions and intake forms for up to 24 months. We retain newsletter-subscriber email addresses until you unsubscribe. Engagement records are retained per the terms of the relevant engagement letter, our standard accounting/tax retention obligations, and applicable Maryland law.
6. Your choices
- Access & correction: email info@crimsonbc.com to request a copy of the personal information we hold about you, or to correct inaccurate information.
- Deletion: email info@crimsonbc.com to request deletion. We will honor reasonable requests subject to records we are required to retain by law.
- Newsletter: click "unsubscribe" in any Crabcakes & Commerce email, or email us.
- Cookies: you can disable cookies in your browser; some site features may stop working as expected.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure; if we ever experience a breach affecting your personal information, we will notify you in accordance with applicable Maryland and U.S. law.
8. Children
CBC's services and website are intended for adults engaged in business or research. We do not knowingly collect personal information from anyone under 16.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Effective" date at the top reflects the most recent version. Material changes will be communicated via the website or, where appropriate, by email to active clients.
10. Contact
Questions, requests, or concerns about privacy at CBC?
Email: info@crimsonbc.com
Mail: Crimson Business Consulting, LLC · 3008 Greenmount Ave, Unit 1051 · Baltimore, MD 21218